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Best Price Guarantee Terms & Conditions

The Oriental Leyte will make available the best guest room \ price for the hotel (the "Best Price Guarantee"). " The Oriental Leyte Website" are the websites owned or operated by or on behalf of The Oriental Leyte bearing the logo and branding of The Oriental Leyte.

In the unlikely event that a lower price at The Oriental Leyte is made available on a non-The Oriental Leyte website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), The Oriental Leyte will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a The Oriental Leyte Website, and at least 24 hours before the standard check-in time at The Oriental Leyte.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by The Oriental Leyte if it is incomplete or concerns a non-The Oriental Leyte website.

    PLEASE NOTE: You don\'t need to make a booking on the competitor website, just email the complete details of your claim to [email protected] We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for The Oriental Leyte, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • The Oriental Leyte will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same The Oriental Leyte.
    • The Oriental Leyte will convert any Competing Price offered in a different currency than the price made available through the The Oriental Leyte Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by The Oriental Leyte when honoring a lower price.
    • The Oriental Leyte may deny claims where the difference between the Competing Price and the price on the The Oriental Leyte Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a The Oriental Leyte Website, and The Oriental Leyte is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-The Oriental Leyte website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by The Oriental Leyte and must make a reservation in the manner communicated by The Oriental Leyte within 24 hours from receipt of the communication or local check-in time at The Oriental Leyte Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the The Oriental Leyte Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond The Oriental Leyte\'s reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • The Oriental Leyte has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. The Oriental Leyte reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • The Oriental Leyte may at any time and without notice terminate or restrict a person\'s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion The Oriental Leyte determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at The Oriental Leyte Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of The Oriental Leyte.
  • Void where prohibited by law. The Oriental Leyte reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

The Oriental Leyte
Experience

With only a 2-kilometer bridge connecting Leyte and Samar, The Oriental Leyte is where to stay in Leyte to explore a variety of nearby wonders easily accessible with the help of the hotel’s van rental services. For more information, approach our front desk and ask about the neighboring places you can explore.
Kalanggaman Island

Kalanggaman Island


This virgin island is located at Polompon, Leyte and is approximately a 3-hour trip by land and by sea from the hotel. Maintaining its natural splendor, Kalanggaman Island is a treat for the wanderlust. It allows travelers to enjoy the peace and serenity of sand, sun, and sea. You may enjoy activities including beach camping, stargazing, snorkeling, island hopping, and picture-taking at the iconic Kalanggaman sandbar.


Torpedo boat at Ulot River


For the adventure junkies, take the plunge at Ulot River and experience river rafting with the torpedo boats. Approximately speeding along a 10.5 km distance, the torpedo boat adventure ride will be a thrill. It leads to Deni Point where you can enjoy a variety of activities including having snacks, enjoying buko juice by the river, or jumping to the cold natural waters and delighting in a nice afternoon swim.

Torpedo boat at Ulot River

Spelunking at Sohoton

Spelunking at Sohoton Cave


Explore a hidden world made up of glorious rock formations at Sohoton Cave. From the hotel, it takes about a 30-minute van ride to Sohoton Natural Park where you will be briefed about the adventure waiting up ahead. From here, you will be having a 15-minute boat ride to the actual cave where you can opt to do spelunking and exploring its inner mysteries for about 45 minutes or you can take a kayak and head to its majestic natural bridge. Regardless of your choice of activity, Sohoton Cave will surely leave you in awe.

Fire Dance

Fire Dance


While you indulge on our sumptuous offers at Samsara Restaurant or the Sand Bar, enjoy the night away with fire dance performances happening every Tuesday to Sunday nights at 7:30 PM.


Bagnet Sinigang


Two Filipino favorites come together in our enhanced version of the pork sinigang, the Bagnet Sinigang. Crispy bagnet tops the savory cuisine to give you a pleasing twist to the usual taste.

Bagnet Sinigang

MacArthur Park Jogging from Hotel

MacArthur Park Jogging from Hotel


Get fit and toned in a unique way at The Oriental Leyte. Get your running shoes on and jog around the hotel towards MacArthur Park which you can easily access through the beachfront. Bask in the glory of the rising or setting sun as you jog and explore our nearby wonders.

Bamboo Boardwalls

San Juan by the Bay Boardwalk and Floating Restaurant


A 400-meter walk does not seem so long when you’re enjoying every step of the way. Surrounded by mangroves and the peaceful sounds of nature, the San Juan by the Bay Boardwalk and Floating Restaurant gives you an entirely new experience at Leyte’s neighboring province, Sta. Rita, Samar. Enjoy a 15-minute walk on a man-made bamboo bridge toward a floating restaurant (prior reservations required for dining in) where you can also enjoy kayaking and simply marveling at nature’s beauty.


Sto. Niño Shrine


Take a peek from a time long gone at the Sto. Niño Shrine. Formerly Ferdinand Marcos’ home, this two-storey structure is an icon of luxury back in the day. Discover a high class lifestyle and have a look at what once was a powerful man’s sanctuary.

Sto. Niño Shrine

San Juanico Bridge

San Juanico Bridge


The San Juanico Bridge is an iconic structure in the Philippines and is known to be the longest one in the country. Taking the shape of letters L and S, this bridge connects the Leyte and Samar provinces at a 2-kilometer engineering marvel. San Juanico Bridge also survived past calamities including Typhoon Haiyan.

My Destination,
My Oriental



At The Oriental Hotels and Resorts, we make every visit Uniquely Oriental. Experience some of the wonders of The Philippines with our properties situated all across the country. Travel, explore. Make it your destination, your Oriental.


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