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Best Price Guarantee Terms & Conditions

The Oriental Leyte will make available the best guest room \ price for the hotel (the "Best Price Guarantee"). " The Oriental Leyte Website" are the websites owned or operated by or on behalf of The Oriental Leyte bearing the logo and branding of The Oriental Leyte.

In the unlikely event that a lower price at The Oriental Leyte is made available on a non-The Oriental Leyte website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), The Oriental Leyte will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a The Oriental Leyte Website, and at least 24 hours before the standard check-in time at The Oriental Leyte.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by The Oriental Leyte if it is incomplete or concerns a non-The Oriental Leyte website.

    PLEASE NOTE: You don\'t need to make a booking on the competitor website, just email the complete details of your claim to [email protected] We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for The Oriental Leyte, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • The Oriental Leyte will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same The Oriental Leyte.
    • The Oriental Leyte will convert any Competing Price offered in a different currency than the price made available through the The Oriental Leyte Website, and may deny claims where it determines that the difference between the price is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by The Oriental Leyte when honoring a lower price.
    • The Oriental Leyte may deny claims where the difference between the Competing Price and the price on the The Oriental Leyte Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a The Oriental Leyte Website, and The Oriental Leyte is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-The Oriental Leyte website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by The Oriental Leyte and must make a reservation in the manner communicated by The Oriental Leyte within 24 hours from receipt of the communication or local check-in time at The Oriental Leyte Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the The Oriental Leyte Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond The Oriental Leyte\'s reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • The Oriental Leyte has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. The Oriental Leyte reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • The Oriental Leyte may at any time and without notice terminate or restrict a person\'s ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion The Oriental Leyte determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at The Oriental Leyte Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of The Oriental Leyte.
  • Void where prohibited by law. The Oriental Leyte reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

The Oriental Hotel in Palo, Leyte
Experience

With the San Juanico Bridge connecting two provinces, our hotel is where to stay in Leyte to discover new places in Leyte and Samar with the help of the hotel’s van rental service.

Kalanggaman Island

Kalanggaman Island


This virgin island is approximately a 3-hour trip by land and by sea from the hotel. Maintaining its natural splendor, Kalanggaman Island is a treat for any traveler as it allows you to delight in the serenity of the sea. You may also enjoy activities like beach camping, stargazing, and picture-taking at the iconic Kalanggaman sandbar.


Torpedo boat at Ulot River


For the adventurers, take the plunge at Ulot River. The 10.5-kilometer river rafting leads to Deni Point where you can enjoy a variety of activities including having snacks, enjoying buko juice by the river, or jumping into the cold natural waters for a nice afternoon swim.

Torpedo boat at Ulot River

Spelunking at Sohoton

Spelunking at Sohoton Cave


Explore a hidden world made up of glorious rock formations at Sohoton Cave. From the hotel, it takes about a 30-minute van ride to Sohoton Natural Park where you will be briefed about the adventure waiting up ahead. From here, you will be having a 15-minute boat ride to the actual cave where you can opt to do spelunking and exploring its inner mysteries for about 45 minutes or you can take a kayak and head to its majestic natural bridge. Regardless of your choice of activity, Sohoton Cave will surely leave you in awe.

Fire Dance

Fire Dance


While you indulge on our sumptuous offers at Samsara Restaurant or the Sand Bar, enjoy the night with fire dance performances happening every Tuesday to Sunday night at 7:30 PM.


Bagnet Sinigang


Two Filipino favorites come together in our enhanced version of the pork sinigang, the Bagnet Sinigang. Crispy bagnet tops the savory cuisine to give you a pleasing twist to the usual taste.

Bagnet Sinigang

MacArthur Park Jogging from Hotel

MacArthur Park Jogging from Hotel


Experience a unique way of keeping your healthy lifestyle at The Oriental Leyte. Jog around the hotel towards MacArthur Park which you can easily access through the beachfront. Marvel at the rising or setting sun as you jog and explore this nearby attraction.

Bamboo Boardwalls

San Juan by the Bay Boardwalk and Floating Restaurant


Enjoy every step of the way on a 400-meter bamboo boardwalk. Surrounded by mangroves, San Juan by the Bay Boardwalk and Floating Restaurant gives you a unique experience in the neighboring province, Samar. The 15-minute walk on the man-made bamboo bridge will lead you to the floating restaurant (prior reservations required for dining in) where you can also do kayaking, swimming, and picture-taking.


Sto. Niño Shrine


Formerly Ferdinand Marcos’ home, the Sto. Niño Shrine is an icon of luxury back in the day. Have a look at what once was a powerful man’s sanctuary for his family.

Sto. Niño Shrine

San Juanico Bridge

San Juanico Bridge


The iconic San Juanico Bridge is the Philippines’ longest one. Taking the form of letters L and S, the 2-kilometer bridge connects Leyte and Samar. An engineering marvel, San Juanico Bridge also survived past calamities including Typhoon Haiyan.

My Destination,
My Oriental



At The Oriental Hotels and Resorts, we make every visit Uniquely Oriental. Experience some of the wonders of The Philippines with our properties situated all across the country. Travel, explore. Make it your destination, your Oriental.


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